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Shipping FAQs

Browse through the FAQs below to learn more about shipping with FedEx.
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+ Booking shipments online

  • Do I need a FedEx account to ship using shipnow.fedex.com?
    No, you do not need a FedEx account to ship online. Book a shipment online by completing the Waybill.
  • Can I complete the entire shipping process online?
    Other than payment for the shipment, the entire process can be handled online. You can create a shipping Waybill, book a pickup or track a shipment online.
  • How do I book a shipment online?
    To book a shipment online without using an account number, you need to follow few simple steps. Go to our Shipping Services section and
    click on 'Learn how to ship online'.
  • How do I get my package to FedEx?
    You can either schedule a pickup online or drop-off your package at any of the FedEx World Service centres or FedEx stations.
  • How do I cancel a pickup?
    You can cancel a pickup by calling Customer Service.
  • Can there be any discrepancy in shipping charges which are displayed on this website?
    Shipping rates are estimated on the basis of the information provided by the customer. If FedEx determines that there is any discrepancy, FedEx reserves the right to adjust the shipping rates accordingly.
  • As per the final shipping rates, the customer may be required to provide for the additional shipping charges, until which the shipment will not be processed further. Hence it is recommended to keep handy additional cash, during pickup by FedEx or drop-off at the FedEx service station.
  • In cases wherein a discrepancy is determined by FedEx, the Money Back Guarantee (MBG) may not be applicable and will be finally determined by FedEx on a case to case basis.

+ Value added services and surcharges

Customers can customize their shipment to their needs with Value added services. In some cases, surcharges are applicable in case of any deviation from standard operating procedure. Customers can avail either of these services by calling FedEx Customer Service.

International surcharges:

  • Extended Service Area
    Shipments (subject to service availability) delivered to or picked up from remote and less-accessible locations are assessed an Out-of-Delivery Area or Out-of-Pick-up-Area surcharge. The charges are INR 10 per kg with a minimum of INR 1550 per shipment.
  • Saturday delivery
    Charge for delivery of consignments on Saturday. Charges are INR 1500 per shipment.
  • Address Correction
    If a recipient's address on an Air Bill, Air Waybill or shipping label is incomplete or incorrect, we may attempt to find the correct address and complete delivery and we will assess a surcharge. The applicable surcharges are INR 750.
  • Fee for insuring shipments of higher declared value
    The limits of liability on FedEx for any shipment is as per those stated in the FedEx EMEA Conditions of Carriage. The shipper will have to pay an additional fee for a higher declared value of carriage over and above that specified by FedEx.

Domestic Value added services (VAS) and surcharges:

  • Freight on Value (Carrier's risk)
    When you or the recipient do not your own transit insurance policy or do not want to insure the consignment on your own risk, FedEx will take the responsibility to arrange insurance cover for the consignment, provide a certificate of facts and facilitate the claim process between the insurance company and your or the recipient. The charges are higher of INR 200 or 2% of the invoice value.
  • Freight on Value (Own risk)
    You may take your own transit insurance policy to protract against any risk of loss, damage or pilferage during transit of the consignment and hence, would not require Fedex to procure insurance for the consignment. Since it is at your own risk, the responsibility of FedEx is limited to issuing a certificate of facts in the event of loss of damage to the consignment. The charges are 0.3% of the Invoice value.

Surcharges:

  • Address Correction
    When you or the recipient requests delivery on an address other than what was given / mentioned originally in the Waybill. The delivery address change has to be within the same city. In case the new delivery address is in a different city, it will be treated as a new consignment on a different Waybill. The applicable surcharges are INR 55 per shipment.
  • Outside Delivery Area
    Extra charges for delivery to postal codes not served directly by FedEx (i.e. serviced by FedEx appointed pickup / delivery agent). The charges are INR 550 for FedEx Priority Overnight and higher of INR 1600 or INR 10 per kg for FedEx Standard Overnight and FedEx Economy.
  • Outside Pickup Area
    Extra charges for pickup from postal codes not served directly by FedEx (i.e. serviced by FedEx appointed pickup / delivery agent). The charges are INR 550 for FedEx Priority Overnight and higher of INR 1600 or INR 10 per kg for FedEx Standard Overnight and FedEx Economy.
  • GST
    1. Will GST be applicable on all shipments that I book through FedEx?
      Yes, GST is applicable on all shipments booked through FedEx.
    2. How can I avail a tax invoice for a shipment that I booked using this website?
      While filling in the air waybill form, provide your email id and GST ID in the ‘Shipper information’ section. FedEx will email you the invoice within 7-10 business days. You will be provided with a valid tax invoice if your GST ID is valid for the state that you are booking the shipment from.
    3. Where can I find more information about GST?
      You can get detailed information about GST on fedex.com/in/gst.

+ Multi-piece shipment

  • What is a multi- piece shipment?
    Shipments with multiple packages sent to the same destination can be grouped together in a multi-piece shipment to save time and money in most cases. You can send upto 10 packages using a single air waybill.
  • How do I create a multi-piece shipment?
    To generate an air waybill for a multi piece shipment, you can use the Online discount offer. While filling in the air waybill, you will have to select the number of packages and complete the air waybill generation.

+ Document/ Non-document

  • What is the difference between 'document' and 'non-document' or 'product' shipment for international shipments?
    A 'document' shipment includes paper of little or no commercial value such as business correspondence, and generally doesn't require a commercial invoice. A 'non-document' or 'product' shipment defines all other shipments and printed materials of value. Examples include clothing, automobile parts, sports equipment, books, etc. All non-document shipments require an invoice.

+ Shipping services

  • Which service should I use to ship my package?
    Choose FedEx to deliver your time- sensitive, important shipments to over 220 countries and territories worldwide and to over 880 locations within India. Express or less urgent, small packages or heavyweight, FedEx has the service you need.
    To find the service to suit your needs read about our domestic and international shipping services.

+ Items unacceptable for carriage

  • There are certain items unacceptable for carriage to any destination unless agreed to by FedEx. You can refer to this list from http://www.fedex.com/in/services/terms/.
  • Alternately you can also call Customer Service for more information.

+ Weight and dimensions

  • When do package dimensions determine my rates?
    Dimensional weight is a calculation of a shipment's weight based on its dimensions instead of its actual weight. To obtain a rate quote, you will need to provide the shipment‟s dimensions along with the actual weight of your shipment.
  • How do I calculate dimensional (volumetric) weight?
    For all FedEx Express shipments, dimensional weight is calculated by the following formula: Length x Width x Height (all in cm or all in inches)/ factor number, communicated from time to time by FedEx.
    FedEx reserves the right to assess transportation charges based on dimensional weight for all shipments.
  • What are the maximum dimensions of packages accepted by FedEx?
    Maximum 274cm in length, or maximum of 330 cm in length and girth combined (girth = 2 x height + 2 x width) for shipments. For more information, contact Customer Service.
  • What if there is any weight or dimension discrepancy?
    Shipping rates are estimated on the basis of the information provided by the customer. If FedEx determines that there is any discrepancy, FedEx reserves the right to adjust the shipping rates accordingly.
  • As per the final shipping rates, the customer may be required to provide for the additional shipping charges, until which the shipment will not be processed further. Hence it is recommended to keep handy additional cash, during pickup by FedEx or drop-off at the FedEx service station.

+ Payment options

  • What are the payment options available?
    You can choose to pay by using any of the following methods:
    1. If you are scheduling a pickup by a FedEx courier, you will have to pay in cash
    2. Alternatively, if you choose to drop off a shipment, you can pay in cash or by debit/credit card at select stores.

+ Documentation

  • Do I need to print the Waybill and provide it to the courier?
    Yes, you need to print a copy of the Waybill and hand it over to the courier during pickup or to the counter staff during a drop-off
  • What are the documents required for booking a shipment?
    You will need to hand over the following documents to FedEx while booking a shipment online:
    1. Waybill: For all shipments, after completing the Waybill form online, you will get an option to download and print the Waybill from the Confirmation page. You will need to print a copy and hand it to FedEx.
    2. Invoice:
    1. a. For all non-document shipments, after completing the Waybill form online, you will get an option to download and print the Invoice from the Confirmation page. You need to print 4 copies of the invoice to hand over to FedEx.
    2. b. For international shipments that are commercial in nature, you need to provide 4 copies of the commercial invoice to FedEx. You can refer to the template here
    3. Photo identification and Address proof: For all shipments, you need to provide the courier a copy of your address proof and photo-identity card (passport, driving license, voter ID, ration card, aadhar card or any other government issued document) and show the original for verification.
    4. For international shipments that are commercial in nature contact customer service to learn about additional documentation required. These shipments may require a formal export clearance process.
    5. Letter of authority and Indemnity letter: In case of booking a Bill to Consignee shipment, you need to provide additional documents as given below:
    1. i. Letter of authority by Consignee whose account is being used for the shipment. This can be a hard copy of the email confirmation from the consignee.
    2. ii. Indemnity letter signed by the shipper. The template for this is available in the last section while filling the Waybill online.
    6. For more details, you can call Customer Service.

+ Tracking

  • How do I track my shipment?
    Simply provide the 12 digit tracking number (Waybill number) to track your shipment.

+ Miscellaneous

  • How do I file a claim for a FedEx Express shipment that was lost or damaged?
    You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative.
  • Does FedEx Express offer a money-back guarantee?
    Yes. If your FedEx Express package is delivered 60 seconds or more after the applicable delivery commitment time, we provide a Money-Back Guarantee (restrictions apply). For more information, please refer to the applicable Federal Express Conditions of Carriage.
  • What happens when no one is available at my home or office to accept a shipment?
    If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice with information on when the next delivery attempt will be made. If you need more information about a package, please call Customer Service. You can also track the status of your shipment online.
  • Who can I contact for assistance?
    For any queries, you can contact our Customer Service toll free number at 1800 22 6161/ 1800 209 6161 or go to http://www.fedex.com/in/contact/.