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We appreciate your business with us. As we are currently experiencing increased call volumes, please use our online tools to check the status of your shipment or obtain a quote. Prior to finalizing your shipment, please email india@fedex.com to know if the postal code in India is currently serviceable.


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Use the form below to send us your feedback or report any problems you have experienced while either finding information or booking a shipment online. Your comments are important to us and will help us in ongoing improvement. You can alternatively call our Customer Service toll free number 1800 22 6161/ 1800 209 6161 to provide us your feedback.

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Win exciting FedEx merchandise by simply referring your friends or family members who would be applying to universities abroad

Just fill up the form below and we will contact your friend or family member to give him/ her information about the offer. If he/ she sends an application through FedEx, you will win exciting FedEx merchandise!

Thank you for your referral!


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Terms and Conditions for Online discount offer

The Online discount offer is a Promotion of FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. (“FedEx”) to provide discounts on selected domestic and international products booked on www.shipnow.fedex.com (the “Promotion”), subject to the terms and conditions below. International shipments will be subject to the following terms and conditions and FedEx Conditions of Carriage available at http://www.fedex.com/in/services/terms/index.html. Domestic shipments will be subject to the following terms and conditions and FedEx Conditions of Carriage available at http://www.fedex.com/in/domestic/services/terms/index.html. FedEx Conditions of Carriage specifically
covers limitations and exclusions on the liability of FedEx.

  • 1. This Promotion is only applicable to International and Domestic shipments booked online through www.shipnow.fedex.com (the “Microsite”) and where the shipment is originating in India.
  • 2. The Promotion is valid only for the following FedEx Express International shipping services:
    1. a. FedEx International Priority®
    2. b. FedEx International Economy®
  • 3. The Promotion is valid only for the following FedEx Express Domestic shipping services:
    1. a. FedEx Priority Overnight™
    2. b. FedEx Standard Overnight™
    3. c. FedEx Economy™
  • 4. The Promotion offers customers a 10% discount on freight charges on fedex.com/in on his/her first shipment booked through the Microsite.
  • 5. The Promotion further offers a 20% discount on freight charges as per FedEx list rates on any subsequent shipment booked through the Microsite, which will be made available through a unique Promotion code. To avail the 20% discount, the shipment must be dropped off at any of the FedEx World Service Centres (WSCs) or stations. This is not applicable at the FedEx Ship Sites (FedEx Authorized Ship centres) or through scheduled pickups by FedEx.
  • 6. Promotion codes will only become active once the qualifying shipment has been tendered to FedEx.
  • 7. The above discounts are not applicable to dynamic fuel charges, other surcharges or applicable taxes or duties.
  • 8. Payment for the shipment cannot be made online. It can only be made through cash, debit card, or credit card.
  • 9. Shipping rates are estimated on the basis of the information provided by the customer. If FedEx determines that there is any discrepancy in the information provided by the customer, FedEx reserves the right to adjust the shipping rates accordingly.
  • 10. FedEx will not be liable for the consequences of the provision of any incorrect information by the customer, including but not limited to delay in dispatch of any shipment.
  • 11. Shipments will be processed only on receipt of full payment, as determined by FedEx. Credit will not be offered to customers under this Promotion.
  • 12. This Promotion cannot be used in conjunction with any other existing FedEx Promotion or Offer.
  • 13. This Promotion cannot be used to gain discounts on any FedEx account-holder rates.
  • 14. Promotion code is valid for three months from the date of promotion code generation.


  • 1. Participation in this Promotion indicates that the customer has read & agreed to the Terms and Conditions specified herein and the Conditions of Carriage included by reference.
  • 2. FedEx reserves the right to suspend or terminate this Promotion or alter the terms and conditions stated herein at any time without prior notice.
  • 3. All information received during this Promotion will become the property of FedEx and may be retained by FedEx and its group companies for future use.
  • 4. By agreeing to participate in this Promotion, you give consent to FedEx to communicate to you through email and by telephone with further similar offers which may be of interest to you.
  • 5. Failure on the part of FedEx to enforce these terms and conditions in part or as a whole shall not constitute a waiver of that/these term(s) or conditions(s) by FedEx.
  • 6. All disputes relating to this Promotion or its Terms & Conditions shall be finally determined by FedEx at its sole discretion. Decisions by FedEx shall be final and binding on users of this Promotion.
  • 7. For any queries, please email inmaster@fedex.com or call Customer Service on 1800 209 6161 or 1800 22 6161 (toll free).
  • 8. All disputes are subject to the laws of India and the exclusive jurisdiction of the courts in Mumbai only.