We are monitoring the impact of the COVID-19 outbreak. Stay connected with the latest service impacts here.


Having Trouble?

Use the form below to send us your feedback or report any problems you have experienced while either finding information or booking a shipment online. Your comments are important to us and will help us in ongoing improvement. You can alternatively call our Customer Service toll free number 1800 22 6161/ 1800 209 6161 to provide us your feedback.

Thank you for your feedback. We will look into it immediately

Win exciting FedEx merchandise by simply referring your friends or family members who would be applying to universities abroad

Just fill up the form below and we will contact your friend or family member to give him/ her information about the offer. If he/ she sends an application through FedEx, you will win exciting FedEx merchandise!

Thank you for your referral!


Updating your browser will improve your browsing experience. Supported browsers include IE8,9,10 & 11, Chrome, Firefox or Safari

Terms and Conditions – Festive Offer

This Program of Federal Express Corporation’s branch offices, subsidiaries and affiliates in India (collectively referred to as “FedEx”) offering FedEx International Priority®, FedEx International Economy®, FedEx Priority OvernightTM, FedEx Standard OvernightTM and FedEx EconomyTM services.

This section sets out the terms and conditions of this Program which specifically covers limitations and exclusions on the liability of FedEx.


All walk-in, cash customers with domestic and international shipping requirements are eligible to participate in this Program.

The Program is NOT applicable to customers who would like to ship on their FedEx 9-digit account number. The Program is open to all Indian Residents over the age of 18.

All personal data of the participants gathered by FedEx under the Program shall be stored and processed in accordance with the privacy policy of FedEx and the applicable regulatory requirements.

Participation in the FedEx walk-in customer Program (the “Program”) indicates that the customer has read and agreed to the Terms and Conditions specified herein.

Program Details

  • 1. The Program is valid in all FedEx and FedEx Ship Site stores across India and on www.shipnow.fedex.com. The Program is valid on FedEx international services – FedEx International Priority® and FedEx International Economy®, and FedEx domestic services – FedEx Priority OvernightTM, FedEx Standard OvernightTM and FedEx EconomyTM.
  • 2. The Program is valid from October 15, 2019 to January 15, 2020.
  • 3. During the program period, customers can book their Gift shipments up to 5kg at a 40% discounted rate.
  • 4. Any shipment above the weight break of 5kg will be booked under the regular list rate.
  • 5. The offer does not apply on FedEx Student Product, Intracity offer and 10kg and 25kg Boxes.
  • 6. This offer cannot be clubbed with any other offer.


  • 1. FedEx may suspend or terminate the Program at any time it deems necessary. FedEx may, in its absolute discretion, change these terms and conditions at any time with or without notice.
  • 2. Fraud, misrepresentation, abuse or violation of applicable rules (including, but not limited to these terms and conditions) shall result, without limitation, in the elimination of the customer from the Program and shall disqualify the customer from participation in the Program as well as in any future sales promotion programs of FedEx. In addition, FedEx reserves the right to take appropriate legal action to recover damages, including its attorney fees, incurred in prosecuting any lawsuit.
  • 3. In no event shall FedEx or any FedEx affiliate be liable to any customer, or any third party, for any direct, indirect or consequential damages, or lost revenue or profits, arising out of FedEx or any promotion participant’s acts or omissions in connection with the Program.
  • 4. Failure on the part of FedEx to enforce these terms and conditions in part or as a whole shall not constitute a waiver of that/these term(s) or condition(s) by FedEx.
  • 5. All disputes relating to these terms and conditions, rewards or any other aspect of the Program shall be finally resolved by FedEx at its sole discretion. Decisions by FedEx shall be final and binding on the customers. No disputes regarding the Program will be entertained after the Program period.
  • 6. Any and all disputes concerning this Program will be subject to the exclusive jurisdiction of courts in Mumbai.