Shipping FAQs

Booking shipment online

Do I need a FedEx account to ship online through

No, you do not need a FedEx account to ship online through Book a shipment online by completing the Air Waybill.

Can I complete the entire shipping process online?

Other than payment for the shipment, the entire process can be handled online. You can create a shipping Air Waybill, book a pickup and track a shipment online.

How do I book a shipment online?

To book a shipment online, you need to follow few simple steps. Click here to 'Learn how to ship online'.

How do I get my package to FedEx?

You can either schedule a pickup online or drop-off your package at any of the FedEx World Service centers or FedEx stations.

How do I cancel a pickup?

You can cancel a pickup by calling FedEx Customer Service at 1800 209 6161 (international) or 1800 419 4343 (domestic).

Can there be any discrepancy in shipping charges which are displayed on this website?

Shipping rates are estimated on the basis of the information provided by you. If FedEx determines that there is any discrepancy, FedEx reserves the right to adjust the shipping rates accordingly.

As per the final shipping rates, you may be required to provide for the additional shipping charges, until which the shipment will not be processed further. Hence it is recommended to keep handy additional cash, during pickup by FedEx or drop-off at the FedEx service station.