Shipping FAQs

Documentation

Do I need to print the Air Waybill and provide it to the courier?

Yes, you need to print a copy of the Air Waybill and hand it over to the courier during pickup or to the counter staff during a drop-off

What are the documents required for booking a shipment?

You will need to hand over the following documents to FedEx while booking a shipment online:

1. Air Waybill: For all shipments, after completing the Air Waybill form online, you will get an option to download and print the Air Waybill from the confirmation page. You will need to print a copy and hand it over to FedEx.

2. Invoice:
a. For all non-document shipments, after completing the Air Waybill form online, you will get an option to download and print the Invoice from the confirmation page. You need to print 4 copies of the invoice to hand over to FedEx.
b. For international shipments that are commercial in nature, you need to provide 4 copies of the commercial invoice to FedEx.


3. Photo identification and Address proof: For all shipments, you need to provide the courier a copy of your address proof and photo-identity card (Passport, Driving License, Voter ID, Ration card, Aadhaar card or any other government issued document) and show the original for verification.

4. For international shipments that are commercial in nature contact customer service to learn about additional documentation required. These shipments may require a formal export clearance process.