Shipping FAQs


How do I file a claim for a FedEx Express shipment that was lost or damaged?

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to our FedEx Customer Support Representative.

Does FedEx Express offer a money-back guarantee?

Yes, Money Back Guarantee applied on select shipments. For more information, please refer to the Conditions of Carriage under the section money-back.

Due to COVID-19, we are continuing to suspend our money-back guarantee for FedEx India services until further notice.

What happens when no one is available at my home or office to accept a shipment?

If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice with information on when the next delivery attempt will be made. If you need more information about a package, please call Customer Service. You can also track the status of your shipment online.

Who can I contact for assistance?

For any queries, you can contact our Customer Service toll free number at 1800 22 6161/ 1800 209 6161 for International services or 1800 419 4343 for Domestic services, You can also visit for more information.