How do I file a claim for a FedEx Express shipment that was lost or damaged?
You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to our FedEx Customer Support Representative.
Does FedEx Express offer a money-back guarantee?
Yes, Money Back Guarantee applied on select shipments. For more information, please refer to the Conditions of Carriage under the section money-back.
Due to COVID-19, we are continuing to suspend our money-back guarantee for FedEx India services until further notice.
What happens when no one is available at my home or office to accept a shipment?
If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice with information on when the next delivery attempt will be made. If you need more information about a package, please call Customer Service. You can also track the status of your shipment online.