Shipping FAQs

Weight and dimensions

When do package dimensions determine my rates?

Dimensional weight is a calculation of a shipment's weight based on its dimensions instead of its actual weight. To obtain a rate quote, you will need to provide the shipment's dimensions along with the actual weight of your shipment.

How do I calculate dimensional (volumetric) weight?

For all FedEx Express shipments, dimensional weight is calculated by the following formula: Length x Width x Height (all in cm or all in inches)/ factor number, communicated from time to time by FedEx.

FedEx reserves the right to assess transportation charges based on dimensional weight for all shipments.

What are the maximum dimensions of packages accepted by FedEx?

Maximum 274cm in length, or maximum of 330 cm in length and girth combined (girth = 2 x height + 2 x width) for shipments. For more information, contact Customer Service.

What if there is any weight or dimension discrepancy?

Shipping rates are estimated on the basis of the information provided by the customer. If FedEx determines that there is any discrepancy, FedEx reserves the right to adjust the shipping rates accordingly.

As per the final shipping rates, the customer may be required to provide for the additional shipping charges, until which the shipment will not be processed further. Hence it is recommended to keep handy additional cash, during pickup by FedEx or drop-off at the FedEx service station.